Privacy Policy

DRIFT.SLIDE ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information
  • Order details
  • Customer service communications

We collect this information only when necessary to process your orders, provide customer support, improve our services, and fulfill our legal obligations.

2. Payment Information Security

We take the security of your payment information seriously.

All payment transactions on our website are processed through secure payment providers and protected using SSL (Secure Socket Layer) encryption technology.

Your credit card information is encrypted during transmission and is not stored directly on our servers.

We do not have access to your complete payment card information.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Process and fulfill your orders
  • Provide shipping updates and delivery notifications
  • Respond to customer inquiries
  • Provide warranty and after-sales support
  • Improve our website, products, and customer experience
  • Prevent fraud and protect website security
  • Send marketing communications when you have provided consent

We only collect and use personal information for legitimate business purposes related to providing our products and services.

4. We Do Not Sell Your Personal Information

DRIFT.SLIDE does not sell, rent, trade, or otherwise disclose your personal information to third parties for monetary gain.

Your personal information is only shared with trusted service providers when necessary, including:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting providers
  • Customer support services
  • Marketing platforms that help us improve our services

These partners are only permitted to use your information to provide services on our behalf and are required to protect your information.

5. Customer Photos and Marketing Content

We respect your privacy and ownership of your personal content.

DRIFT.SLIDE will not use your personal photos, videos, testimonials, or other personally identifiable content for advertising or promotional purposes without your explicit permission.

If we would like to use customer-submitted content for marketing purposes, we will request your consent before publication.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Understand customer behavior
  • Improve website performance
  • Provide relevant advertisements

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Shopify analytics tools

These services may collect information according to their own privacy policies.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

If you choose to subscribe to our emails or promotional communications, we may send you:

  • Product updates
  • Special offers
  • New product announcements
  • Promotional information

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our emails.

We do not require customers to provide personal information solely for marketing purposes.

8. Promotions, Discounts, and Free Gifts

From time to time, DRIFT.SLIDE may offer promotions, discounts, giveaways, or free gifts.

Any promotional activity is intended to provide value to customers and is not primarily designed to collect personal information.

Free gifts or incentives may be provided:

  • As part of a product purchase
  • As part of a legitimate marketing campaign
  • During promotional events

Participation is voluntary and does not require unnecessary personal information.

9. Sharing Information Under Legal Requirements

We may disclose personal information if required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of customers or others

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw marketing consent

To exercise these rights, please contact us using the information below.

11. Data Protection for International Customers

DRIFT.SLIDE serves customers worldwide, including customers in the United States, Canada, Europe, and other regions.

We handle personal information according to applicable privacy laws and regulations, including relevant consumer privacy protections.

12. Children's Privacy

Our website and products are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate parental consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DRIFT.SLIDE

Email: sale@drift-slide.com
Phone: +86 18136137811
Address: Room 5017, 5/F, Yau Lee Centre, 45 Hoi Yuen Road Kwun Tong, Kowloon Hong Kong