SHIPPING POLICY
At DRIFT.SLIDE, we aim to provide clear and reliable shipping services for all customers. This Shipping Policy explains our shipping methods, delivery times, shipping fees, and delivery terms.
1. Shipping Availability
DRIFT.SLIDE currently ships within the United States.
Available Shipping Areas:
✅ Continental United States (48 States)
We currently do not ship to:
- P.O. Boxes
- APO/FPO addresses
- International destinations outside the United States
- U.S. territories unless confirmed before purchase
2. Order Processing Time
All orders are processed after payment confirmation.
Processing Time:
1–3 business days
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Estimates
Shipping time depends on the product category and delivery location.
Electric Bikes
Due to the large size and special handling requirements of electric bikes, shipping fees are calculated separately.
| Product Category | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Electric Bikes (Continental US) | Customer pays shipping fee | 5–10 business days |
The exact shipping cost will be displayed during checkout before payment.
Accessories & Replacement Parts
All accessories and replacement parts include free standard shipping.
| Product Category | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Accessories & Parts | FREE | 5–10 business days |
4. Shipping Fees
Shipping costs are determined based on the product type, shipping weight, and shipping destination.
Electric Bikes
Due to their size, weight, oversized packaging, and specialized transportation requirements, electric bikes are not eligible for free shipping. Customers are responsible for the applicable shipping charges.
Our standard shipping rates for electric bikes are calculated based on the product's shipping weight:
| Shipping Weight | Standard Shipping (3–5 Business Days) |
|---|---|
| 50–100 lbs | $180 |
| 101–200 lbs | $360 |
| 201–300 lbs | $540 |
| 301–400 lbs | $720 |
| 401–500 lbs | $900 |
| 501–600 lbs | $1,080 |
| 601–700 lbs | $1,260 |
| Over 700 lbs | Shipping fee will be calculated separately |
The shipping fee applicable to your specific electric bike and delivery destination will be clearly displayed at checkout before you complete your purchase.
Shipping fees may vary depending on the delivery destination, shipping weight, and applicable transportation requirements.
Accessories
Most eligible accessories qualify for free standard shipping within the United States.
Accessories that are eligible for free shipping will have no shipping charge added at checkout. If an accessory is not eligible for free shipping or requires special transportation, any applicable shipping fee will be clearly displayed at checkout before the order is completed.
5. Shipment Tracking
Once your order has shipped, you will receive a confirmation email containing:
- Tracking number
- Shipping carrier information
- Tracking link
Please allow 24–48 hours for tracking information to update after shipment.
6. Delivery Delays
Estimated delivery times are provided as a reference only.
Delays may occur due to:
- Severe weather
- Carrier delays
- Holidays
- Incorrect shipping information
- Unexpected logistics conditions
DRIFT.SLIDE is not responsible for delays caused by circumstances beyond our control.
7. Customs Duties & Taxes
United States Orders
For orders shipped within the United States:
- Applicable sales taxes will be calculated during checkout when required.
- Customers will not be responsible for customs duties or import fees.
International Orders
DRIFT.SLIDE currently does not provide international shipping.
For future international shipments, customers may be responsible for customs duties, import taxes, and related fees.
8. Shipping Restrictions
We reserve the right to refuse or cancel shipments to:
- Incorrect or incomplete addresses
- Restricted delivery locations
- Addresses that cannot be verified
If a shipping issue occurs, our customer service team will contact you to provide assistance.
9. Damaged or Lost Shipments
If your package arrives damaged or is lost during transportation, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos/videos of the package and product
- Description of the issue
Our team will review the case and assist with a solution.
10. Contact Information
DRIFT.SLIDE Customer Support
Email: sale@driftslide.com
Address:
45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)