SHIPPING POLICY

At DRIFT.SLIDE, we aim to provide clear and reliable shipping services for all customers. This Shipping Policy explains our shipping methods, delivery times, shipping fees, and delivery terms.

1. Shipping Availability

DRIFT.SLIDE currently ships within the United States.

Available Shipping Areas:

✅ Continental United States (48 States)

We currently do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International destinations outside the United States
  • U.S. territories unless confirmed before purchase

2. Order Processing Time

All orders are processed after payment confirmation.

Processing Time:

1–3 business days

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Delivery Estimates

Shipping time depends on the product category and delivery location.

Electric Bikes

Due to the large size and special handling requirements of electric bikes, shipping fees are calculated separately.

Product Category Shipping Fee Estimated Delivery Time
Electric Bikes (Continental US) Customer pays shipping fee 5–10 business days

The exact shipping cost will be displayed during checkout before payment.

Accessories & Replacement Parts

All accessories and replacement parts include free standard shipping.

Product Category Shipping Fee Estimated Delivery Time
Accessories & Parts FREE 5–10 business days

4. Shipping Fees

Shipping costs are determined based on:

  • Product size and weight
  • Shipping destination

Electric Bikes

Because electric bikes require oversized packaging and specialized transportation, customers are responsible for shipping charges.

The shipping fee will be clearly displayed before completing checkout.

Accessories

All eligible accessories qualify for free standard shipping within the United States.

5. Shipment Tracking

Once your order has shipped, you will receive a confirmation email containing:

  • Tracking number
  • Shipping carrier information
  • Tracking link

Please allow 24–48 hours for tracking information to update after shipment.

6. Delivery Delays

Estimated delivery times are provided as a reference only.

Delays may occur due to:

  • Severe weather
  • Carrier delays
  • Holidays
  • Incorrect shipping information
  • Unexpected logistics conditions

DRIFT.SLIDE is not responsible for delays caused by circumstances beyond our control.

7. Customs Duties & Taxes

United States Orders

For orders shipped within the United States:

  • Applicable sales taxes will be calculated during checkout when required.
  • Customers will not be responsible for customs duties or import fees.

International Orders

DRIFT.SLIDE currently does not provide international shipping.

For future international shipments, customers may be responsible for customs duties, import taxes, and related fees.

8. Shipping Restrictions

We reserve the right to refuse or cancel shipments to:

  • Incorrect or incomplete addresses
  • Restricted delivery locations
  • Addresses that cannot be verified

If a shipping issue occurs, our customer service team will contact you to provide assistance.

9. Damaged or Lost Shipments

If your package arrives damaged or is lost during transportation, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos/videos of the package and product
  • Description of the issue

Our team will review the case and assist with a solution.

10. Contact Information

DRIFT.SLIDE Customer Support

Email: sale@driftslide.com

Address:
45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)