⚠️ Unlocking is required to reach the maximum top speed. Start with 3 pre-set riding modes for everyday use. Unlock the bike to access 5 additional high-performance speed gears for a more aggressive, thrilling ride.

Need help unlocking? Contact our customer support team and we'll guide you through the process.

Speed Reference (After Unlocking): Max no-load speed is approximately 50 MPH. When riding with a rider, the top speed reaches up to 45 MPH.

Unlock Tutorial: https://youtube.com/shorts/9XcyPk7U9XE?si=LGZNBIWsj322H23P

At DRIFT.SLIDE, we aim to provide clear and reliable shipping services for all customers. This Shipping Policy explains our shipping methods, delivery times, shipping fees, and delivery terms.

1. Shipping Availability

DRIFT.SLIDE currently ships within the United States.

Available Shipping Areas:

✅ Continental United States (48 States)

We currently do not ship to:

• P.O. Boxes
• APO/FPO addresses
• International destinations outside the United States
• U.S. territories unless confirmed before purchase

2. Order Processing Time

All orders are processed after payment confirmation.

Processing Time:

1–3 business days

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Delivery Estimates

Shipping time depends on the product category and delivery location.

Electric Bikes

Due to the large size and special handling requirements of electric bikes, shipping fees are calculated separately.

The exact shipping cost will be displayed during checkout before payment.

Accessories & Replacement Parts

All accessories and replacement parts include free standard shipping.

4. Shipping Fees

Shipping costs are determined based on the product type, shipping weight, and shipping destination.

Electric Bikes

Due to their size, weight, oversized packaging, and specialized transportation requirements, electric bikes are not eligible for free shipping. Customers are responsible for the applicable shipping charges.

Our standard shipping rates for electric bikes are calculated based on the product's shipping weight:

The shipping fee applicable to your specific electric bike and delivery destination will be clearly displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery destination, shipping weight, and applicable transportation requirements.

Accessories

Most eligible accessories qualify for free standard shipping within the United States.

Accessories that are eligible for free shipping will have no shipping charge added at checkout. If an accessory is not eligible for free shipping or requires special transportation, any applicable shipping fee will be clearly displayed at checkout before the order is completed.

5. Shipment Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Tracking number
• Shipping carrier information
• Tracking link

Please allow 24–48 hours for tracking information to update after shipment.

6. Delivery Delays

Estimated delivery times are provided as a reference only.

Delays may occur due to:

• Severe weather
• Carrier delays
• Holidays
• Incorrect shipping information
• Unexpected logistics conditions

DRIFT.SLIDE is not responsible for delays caused by circumstances beyond our control.

7. Customs Duties & Taxes

United States Orders

For orders shipped within the United States:

• Applicable sales taxes will be calculated during checkout when required.
• Customers will not be responsible for customs duties or import fees.

International Orders

DRIFT.SLIDE currently does not provide international shipping.

For future international shipments, customers may be responsible for customs duties, import taxes, and related fees.

8. Shipping Restrictions

We reserve the right to refuse or cancel shipments to:

• Incorrect or incomplete addresses
• Restricted delivery locations
• Addresses that cannot be verified

If a shipping issue occurs, our customer service team will contact you to provide assistance.

9. Damaged or Lost Shipments

If your package arrives damaged or is lost during transportation, please contact us within 7 days after delivery.

Please provide:

• Order number
• Photos/videos of the package and product
• Description of the issue

Our team will review the case and assist with a solution.

10. Contact Information

DRIFT.SLIDE Customer Support

Email: sale@driftslide.com

Address:
45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

At DRIFT.SLIDE, customer satisfaction is our top priority. We want every customer to have a reliable and enjoyable riding experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 calendar days after the date your order is delivered.

To be eligible for a return:

• The product must be unused or lightly used and in its original condition.
• The product must include all original accessories, manuals, packaging, and included parts.
• The product must not have any damage caused by misuse, accidents, unauthorized modifications, or improper installation.
• Proof of purchase (order number or receipt) is required.

For safety and hygiene reasons, certain accessories, replacement parts, and used consumable products may not be eligible for return unless they arrive damaged or defective.

2. How to Request a Return

To start a return request, customers must contact our customer service team first:

Email: sale@drift-slide.com

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photos or videos showing the product condition (if applicable)

Our customer support team will review your request and provide return instructions after approval.

Please do not send products back to the original shipping address or any address without receiving confirmation from DRIFT.SLIDE.

The correct return address will be provided by our customer service team via email after your return request has been approved.

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs in the following situations:

• Change of mind
• Ordered the wrong product
• No longer want the product
• Personal preference reasons

For large items such as electric bikes, customers may be responsible for the actual return shipping cost due to oversized shipping requirements.

DRIFT.SLIDE Responsibility

DRIFT.SLIDE will cover return shipping costs when:

• The product arrives damaged.
• The product has a manufacturing defect.
• The wrong item was shipped.
• The product received does not match the order.

Customers must contact us within 7 days after delivery for damaged or incorrect items and provide supporting photos/videos.

4. Return Processing

After we receive your returned product, our inspection team will check the condition of the item.

The inspection process usually takes:

3–5 business days

After the return is approved:

• Refunds will be processed to the original payment method.
• Customers will receive a confirmation email once the refund has been issued.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

5. Refund Policy

Approved refunds will be issued within:

5–10 business days after return approval

Refunds will be credited back to the original payment method used during purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear.

Original shipping fees are non-refundable unless the return is caused by:

• Product defects
• Shipping damage
• Incorrect items sent by DRIFT.SLIDE

6. Order Cancellation

Orders can only be canceled before they are shipped.

If you request cancellation after shipment:

• The order will be treated as a return.
• Return shipping fees may apply.

Please contact our customer service team as soon as possible if you need to cancel an order.

7. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within:

7 calendar days after delivery

Please provide:

• Order number
• Photos/videos of the issue
• Description of the problem

Our team will evaluate the issue and provide an appropriate solution, including:

• Replacement parts
• Product repair assistance
• Replacement product
• Refund (when applicable)

8. Exchanges

Currently, we do not offer direct product exchanges.

If you need a different product, please return the original item according to this policy and place a new order separately.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

DRIFT.SLIDE Customer Support

Email: sale@drift-slide.com

We are committed to providing transparent service and helping every customer have the best possible experience.